WaterSure Wales | Help Paying My Bill | My Account | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

WaterSure Wales can help with your charges if you have a water meter and receive at least one of the qualifying benefits/tax credits:

tick  Income Support tick  Working Tax Credit
tick  Income Related Employment &                   Support Allowance tick  Child Tax Credit (except families in              receipt of the family element only)
tick  Income-based Jobseeker's Allowance tick  Universal Credit
tick  Pension Credit tick  Disability Living Allowance (DLA)
tick  Housing Benefit tick  Personal Independence Payment (PIP)
 tick Attendance Allowance (AA)



You have 3 or more children under the age of 19, living at your home who you claim Child Benefit for.


You or a member of your household has a medical condition that requires SIGNIFICANT use of extra water.

tick  Desquamation (flaky skin disease) 
tick  Weeping Skin (eczema, psoriasis, varicose ulceration) 
tick  Incontinence 
tick  Abdominal Stoma 
tick  Crohn's Disease 
tick  Renal failure requiring home dialysis (except where the healthy authority contributes        to the cost of the dialysis) 
tick  Other: another medical condition which requires the use of a significant amount of            extra water  


The WaterSure Wales charges are £130.89 for water and £189.06 for sewerage for the period 1 April 2018 to 31 March 2019.

Please note:

You don't qualify for WaterSure Wales if:

Red X  You don't have a water meter fitted at your property. If you'd like to have a meter fitted to qualify, please complete the WaterSure Wales application form, including the meter application form on page 5.
Red X  You water your garden with a non-handheld appliance, such as a sprinkler or                  domestic irrigation system.
Red X  You have a swimming pool or pond with a capacity of over 10,000 litres.
Red X  This isn't your main home.
Red X  Your property is used for commercial purposes.
Red X  You share payment of your bill with your neighbour(s).


If you'd like to apply for WaterSure Wales, please click here

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