Dwr Cymru Welsh Water

Essential maintenance - 4:30am – 6:30am

We are carrying out essential maintenance to our card and phone payment services. These services will be unavailable from 4:30am to 6:30am. We apologise for any inconvenience this may cause.

Open Water Contact Us

If you are an Open Water Customer and you have any other questions, you can email the Business Customer Team at BCT@dwrcymru.com or complete this quick form and they will be happy to help. Please contact Welsh Water on:

0800 260 5051

If you are not an Open Water customer, but you have questions, please contact Welsh Water on:

0800 052 0145

For more information about the new market, eligibility criteria and switching, please visit www.open-water.org.uk

If you are a Retailer looking to set up a contract with Welsh Water wholesale, please contact the Wholesale Service Centre on 0800 260 5053 or wholesaleservicecentre@dwrcymru.com 

Contact Us

Get in touch using any of the below options