If the problem is on Welsh Water’s pipes, then we aim to a have jetting crew with you within 4 hours of being contacted. However during busy periods (eg during heavy rain) there may be a delay which we will tell you the time of calling.
If things change after we have spoken to you, or we are going to be late we will always try to let you know.
Once a jetting crew arrives we will investigate to identify the blockage location. Our regulatory responsibility is to clear blockages in public sewers and transferred assets If the blockage is on our sewer network, we will clear it for you free of charge.
If we attend a blockage that is found to be on the private sewage pipe we can offer a service to clear the blockage for a charge of £87.60 VAT or you can use a private drainage contractor to clear the blockage. Our charge covers up to an hour's work and if we are unable to clear the blockage, you will not be charged.
I’ve dropped something into my drain
Every year we pull countless screw drivers, chair legs, drain rods and other items out of sewers that people have used to try and clear a blockage. If you try to clear a blockage yourself but drop something into the sewer please let us know.
It is highly likely that any item lost down a sewer pipe will cause a blockage and may cause flooding to you, or your neighbours’ property.
If you inform us that you have lost an item down the sewer we will come and remove it from the sewer free of charge.
Please be aware that it would be impossible for us to locate and retrieve small items, such as rings or other jewellery, which may have been accidentally flushed down the toilet.