Dwr Cymru Welsh Water

Essential maintenance - 4:30am – 6:30am

We are carrying out essential maintenance to our card and phone payment services. These services will be unavailable from 4:30am to 6:30am. We apologise for any inconvenience this may cause.

My Account My Bill
  


Register for My Bill where you can view your bills, current balance and the payments you’ve made online. You'll not only help us save some trees by having paperless bills but by signing up, you'll also be in with a chance of winning a years free water

customer at homeClick on the registration button above to get started. It’s really easy to do, just have your customer reference number with you which you’ll find at the top of your latest paper bill.

Once you’ve registered, we’ll automatically enter you into the draw. If you’d like to know more about the competition, have a look at our frequently asked questions below or click here for our full terms and conditions.

How much can I win ?

This will depend on how you’re billed.

If you don’t have a meter and pay a fixed rate, we’ll credit your account with the amount of your annual bill for 2017/18.  

If you do have a meter, we’ll either credit your yearly average bill based on your previous water usage or if this isn’t possible, we’ll credit what we expect you to use based on the number of people living in your home.

When will the prize be drawn?

The competition will run from 1 October 2017 to 31 March 2018 and a winner will be drawn at random on 1 April 2018.  If you register for My Bill after 31 March 2018, your entry won’t be included.

How will I know if I’ve won?

If you’re the lucky winner, we’ll get in touch with you using the contact details we have.  If we’re unable to get in touch and you haven’t claimed your prize within 21 days, you’ll lose your claim to the prize and we’ll draw another winner.

Are all customers eligible?

If you meet all the criteria below, you’re eligible to enter:

  • You’re a household customer
  • You have an account with us and you’re the named account holder for the duration of the competition
  • You receive your bill from us and pay direct
  • You’re not an employee of ours or an immediate family member of an employee
  • You’re not an employee of a contractor or supplier to us, or an immediate family member
  • You don’t have an outstanding debt with us

What if I want to sign up for paperless billing but I don’t want to be entered into the competition?

That’s absolutely fine, we understand that competitions may not be everyone’s cup of tea.  If you don’t want to be entered, still register for My Bill but also get in touch to let us know so we can arrange for your entry to be removed.  You can get in touch here using our Live Chat service.

Click here to read our full terms and conditions.

Application Form

Save time, do it online

Visit our self service page for more online services.

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