We understand that not everyones situation or needs are the same and for this reason we have our service 'Here to Help'. This service helps those customers who are disabled, elderly, have a medical condition or have learning difficulties.
You can sign up to 'Here to Help' for free and tailor the services to your individual needs. Here's a list of the services we offer.
We can provide bills, and our leaflets in:
Further details about the eligibility criteria can be found in our Here to Help booklet.
We are currently unable to accept online applications.
Western Power Distribution distributes electricity in South Wales – if you have a power cut you can report it by calling 105.
If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register - here.
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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777.
Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY.
© Dŵr Cymru Cyf 2017.