WaterSure Wales is one of the schemes we offer to make bills more affordable. Take a look at the information below to see if you're eligible and if so, how to apply.

What is WaterSure Wales?

The scheme is available to all household customers who have a water meter fitted. It helps low income households who have either a large family, or a family member with a medical condition that requires the use of a significant amount of extra water. The WaterSure Wales charges are £139.00 for water and £200.00 for sewerage for the period 1st April 2016 to 31st March 2017. If your application is successful, the reduced charge will be applied to your account from 1st of April or your occupation date, whichever is the latest.

Remember you will not be eligible to apply if:

  • Your property doesn't have a water meter.
  • You have a swimming pool with a capacity of over 10,000 litres.
  • You water your garden with a non-handheld appliance, such as a sprinkler or domestic irrigation system.
  • This is not your only or principal home

If none of these apply to you, answer the following questions to see you are eligible:

Question Yes No
Q1. Do you have a water meter fitted? Go to Q2 Sorry, you're not eligible for WaterSure Wales. Click here to arrange to have a water meter fitted or complete the meter form included in the WaterSure Wales application form. Alternatively, you can check to see if you are eligible for HelpU or any of our other Affordability Schemes.

Question Yes No
Q2. Does anyone in your household receive any of the following benefits/tax credits? Go to Q3 Sorry, you're not eligible for WaterSure Wales but you may be eligible for HelpU or our Customer Assistance Fund

  • Income Support
  • Income related Employment and Support Allowance
  • Income-based Jobseeker's Allowance
  • Pension Credit
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Universal Credit


Question Yes No
Q3. Does anyone in your household have any of the following medical conditions which causes you to use more water? You may be eligible for WaterSure Wales,
view and print our
application form
Go to Q4

  • Desquamation (flaky skin disease)
  • Weeping skin disease (eczema, psoriasis, varicose ulceration)
  • Incontinence
  • Abdominal stoma
  • Crohn's disease
  • Ulcerative colitis
  • Renal failure - requiring home dialysis (except where the health authority contributes to cost of the dialysis)
  • Another medical condition which requires the use of a significant amount of extra water


Question Yes No
Q4. Does the person who claims the benefit/tax credit in Q2, also receive Child Benefit for 3 or more children under the age of 19 who have not left full time education and who live at the address on the water bill? You may be eligible for WaterSure Wales,
view and print our
application form
You're not eligible for WaterSure Wales but you may be eligible for our Water Direct scheme

Interested? Apply for WaterSure Wales by:

  • Option 1 - Print off and complete our WaterSure Wales application form and send it (along with your supporting documents) to the following address: Freepost Dŵr Cymru Welsh Water. There's no need to put a stamp or any further address details when responding.
  • Option 2 - You can request a copy of our WaterSure Wales application form via post by calling us on 0800 052 0140 between 8am and 8pm Monday to Friday and 8.30am to 1.30pm on Saturdays.

When applying did you know...

  • You need to send us a photocopy of your latest 'Award Notice'* for the benefits/tax credits (Q2 & or Q4)
  • You need to send all pages of your 'Award Notice'*
  • We do not accept 'Annual Review' letters

*Your Award Notice is the letter from the Department for Work and Pensions or Local Authority confirming you are receiving the benefit/tax credit, and if so how much.

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