Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
If your property was built before 1st April 2000 and a meter has not been fitted, you will be billed on unmeasured charges.
A fixed rate for the year based on:
This does not reflect how much water is used nor the number of occupiers. If you would prefer to be billed for the amount of water you use, you can use our calculator to estimate your usage and charges then apply for a meter online.
We will send your unmeasured bill once a year between February and March. This is for charges from 1st April to the following 31st March (like your council tax bill).
Take a look at our example unmeasured bill for some helpful tips.
As an unmeasured customer, you may pay your bill:
If you have a payment plan in place but fail to keep the arrangement, the full outstanding balance will be payable.
Our charges are set by Ofwat, the water industry regulator.
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Sorry, we're not quite sure what you're asking .. please rephrase the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?