Dwr Cymru Welsh Water

Essential maintenance - 4:30am – 6:30am

We are carrying out essential maintenance to our card and phone payment services. These services will be unavailable from 4:30am to 6:30am. We apologise for any inconvenience this may cause.

Media Centre Fast Facts

Welsh Water is a ‘not-for-profit company’ which has been owned by Glas Cymru since 2001. Welsh Water does not have shareholders, and any financial surpluses are reinvested in the business for the benefit of customers.

 

Serving

1.4 million homes and businesses

3 million people

828 million litres of water supplied every day

 

The company

4th largest company in Wales

3,000 employees work for Welsh Water

£1.5 billion investment programme 2010-15

 

Our assets

26,500km of water mains

Over 30,000km of sewers

838 sewage treatment works

66 impounding reservoirs

12% reduction in carbon emissions in 2011-12

 

In the community

1 million visitors to our reservoir sites and visitor centres each year

Over 164,000 children visited our education centres to date 

Over 42,000 hectares of land managed by us

 

Satisfaction

99.97% overall water quality compliance

Over 90% customer satisfaction

60,000 customers receiving help with their bills

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