Cross Keys Burst Water Main

27 November 2015 (06.00)

“We would like to thank customers for bearing with us as we have worked to repair the damaged main in Cross Keys.

“The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

“Our engineers have worked around the clock since Wednesday morning to repair the pipe. The repair was completed last night and our engineers have worked overnight to return water to the network.

“The main that was damaged is a large, very high pressure water main therefore refilling the network has had to be done carefully as refilling too quickly could have damaged the pipe and caused further bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

“We will continue to tanker water into the network until the levels in the network return to normal. Supplies should be returning to normal this morning however some customers may experience an intermittent water supply, low water pressure or some slight discoloration until the main is fully recharged. Any discoloration should clear within a short period of time.

“We apologise for any inconvenience caused and again thank customers for bearing with us”.

Further information can be found here

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Understanding how Welsh Water impacts on the wider environment and the actions we can take to minimise any adverse effects is a key objective for the business.

Our industry interacts with the environment and community in a way that few others do. By supplying clean water and by collecting and treating wastewater, our role is to help to meet the public health needs of today and, through careful stewardship of the associated infrastructure, for future generations.

The processes we use to treat water and wastewater have a direct impact on the environment. This can be in terms of the use of primary resources such as energy, water and chemicals or in terms of the discharges to water (fresh and coastal), generation of waste (particularly sludge), the emissions to air (odours and greenhouse gases) and potential disturbance or harm to the environment.

We are committed to identifying and accounting for the environmental implications of all of our activities, and for recognising and considering opportunities for economically sustainable environmental benefit.