Try it online

There is no need to ring and don’t forget you can tell us you are moving, set up a direct debit, pay your bill and much more online.

Busy times for our billing team, your annual bill will be with you by the end of this week.

Date: 30/03/2015

Home Environment
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Understanding how Welsh Water impacts on the wider environment and the actions we can take to minimise any adverse effects is a key objective for the business.

Our industry interacts with the environment and community in a way that few others do. By supplying clean water and by collecting and treating wastewater, our role is to help to meet the public health needs of today and, through careful stewardship of the associated infrastructure, for future generations.

The processes we use to treat water and wastewater have a direct impact on the environment. This can be in terms of the use of primary resources such as energy, water and chemicals or in terms of the discharges to water (fresh and coastal), generation of waste (particularly sludge), the emissions to air (odours and greenhouse gases) and potential disturbance or harm to the environment.

We are committed to identifying and accounting for the environmental implications of all of our activities, and for recognising and considering opportunities for economically sustainable environmental benefit.