Dwr Cymru Welsh Water
Customer Services WATRS Who can use the scheme

Who can use the Scheme

Applications can be made by the following:

  • Household customer’s (as defined in the Company Complaints Procedure Manual);
  • Non Household customers (as defined in the Company Complaints Procedure Manual);
  • Authorised customers or customers representatives;
  • Applications may be made on behalf of more than one customer. However, they must be named and signatories to the application to confirm that they wish to refer the complaint to adjudication. Alternatively, each must have confirmed that they agree to a representative acting on behalf of all of the signatories. Once an application has been initiated, it will not be permitted to add further names, to avoid delays to the process. 
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