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Changes for Large Business Customers
It is important to us in Welsh Water that we provide information to customers and stakeholders that is customer-led, accessible, clear, accurate, transparent and timely.
Ofwat published its ‘Company Monitoring Framework’ (CMF) in June 2015. This framework is a tool used by Ofwat to challenge all companies:
The company monitoring framework describes three categories of assurance. Companies are assigned by Ofwat annually to a category following a series of assessments covering a wide range of information. The three categories are:
Our ongoing objective is to make available information that is easy to understand and navigate and which enables customers to understand how we are performing. We recognise that this helps to give confidence and trust to customers and stakeholders in the information we publish.
We have developed and followed our overall assurance process which complies with the overarching Company Monitoring Framework guidelines – see below links to the various documents that we have published since the introduction of the Company Monitoring Framework by Ofwat.
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